Update 03/03/2022: Since the publishing of this blog post, we have updated our shipping terms. See our Delivery Times page for details. Love Timely xx
Dear coffee people,
We know that times are a little strange right now. Not knowing how something like this is going to impact our day to day lives is hard enough, but not knowing when things will get back to normal makes things even tougher. We know that things are going to get harder before they get better, and we need to make sure that we’re looking out for each other as a community. So, with this in mind, we’ve decided to make a few changes at Timely to try to adapt to these uncertain times.
For our wholesale partners, to help cope with the uncertainty we’re seeing already, we are offering a 10% discount on all orders for 4 weeks, starting immediately. This goes for all orders big and small, even if you only use our coffee for a few bags of decaf every other week, this offer still applies. We know this is only small, but we hope it helps. This will continue until April 10th, when pricing will return to normal.
For our home coffee drinkers, for you we have already implemented free shipping on all online orders. If you find yourself stuck working from home, we encourage you to support your local cafe if you feel healthy and safe. If not, and you can’t leave the house for any reason, that doesn’t mean you can’t have great coffee, and getting it delivered for free hopefully makes things a little easier.
We’ve also introduced a whole range of new subscriptions on our new website, which makes ordering coffee even easier than ever. All our subscriptions also include free express shipping, and are charged on a weekly, fortnightly, or monthly basis, with the option to cancel anytime.
We have suspended our Crew Member coffees for the time being, for the health and safety of our staff and our customers. All Crew Members have been offered a special discount on our new subscription model, which is packed in our existing 100% recyclable packaging.
We have a range of new products being released in the coming weeks to help those who can’t leave the house for any reason, including capsules and bottled cold brew. Watch this space as new ways of getting your daily dose of coffee hit our online store.
We truly believe that this is a time for calm, not panic. With positivity, empathy, and a little common sense, we can weather this uncertainty together. We know these changes won’t solve everyone’s problems, but we really hope they can help, even just a little.
More love than ever. Timely.